Contact Us
Courtfield
Opening Times
Mondays: 8:30am – 6:00pm
Tuesdays: 8:30am – 6:30pm
Wednesdays: 8:30am – 6:00pm
Thursdays: 8:30am – 6:00pm
Fridays: 8:30am – 6:00pm
Saturdays: 9:00am – 1:00pm
OUT OF HOURS
Out of hours emergencies will be dealt with wherever possible by one of the practice doctors or alternatively by one of our colleagues from Concierge Doctor. They will inform us of any overnight contact the following morning.
Outside of normal surgery hours (evenings and weekends), please call +44 (0) 207 486 0701 or 0844 247 247 9.
NEW PATIENT REGISTRATION
If you would like to register as a new patient and book an appointment then please contact our reception team on 020 7373 3541.
We will take note of your credit card details in order to complete the registration process and secure your first booking.
When you come for your initial appointment we will kindly ask you to fill out our registration forms. Alternatively, please print off and complete the following forms and then post or email them to us:
PATIENT REGISTRATION FORM FOR ADULTS
PATIENT MEDICAL QUESTIONNAIRE FOR ADULTS
PATIENT REGISTRATION FORM FOR UNDER 15 YEARS
PATIENT MEDICAL QUESTIONNAIRE FOR UNDER 15 YEARS
Please note: If you are a student, please ensure you bring the following with you;
Boston University – HTH/Geoblue
- You MUST show a valid ID card
FEEDBACK
We welcome all feedback and comments – both good and bad. Please email them to enquiries@courtfieldpp.co.uk.
PRACTICE COMPLAINTS PROCEDURE
We hope that you will always be satisfied with the quality of service provided at Courtfield. If however, you are you are unhappy with the service you have received please let us know. We aim to learn from your feedback and make changes to improve our service further.
Complaints process
Stage 1: Informal stage: Speak to a member of staff
If you are unhappy with the service you have received, please raise your concern with a member of the reception team. We aim to work with you to resolve your complaint at the time of your first contact.
Stage 2: Report to the Practice Manager
If we are unable to resolve your concern, at Stage 1, then please contact our Practice Manager Estefania Fernandez either by email at estefania@courtfieldpp.co.uk or directly in writing.
We will acknowledge your concern within one working day and contact you to discuss this further, including the time frame within which you should expect to receive a written response.
This will be as soon as possible but certainly within 28 working days of receipt of your concern. If the matter is more complex, it may occasionally take longer.
Stage 3: Right to appeal
If you are still unsatisfied with our response you should appeal to the Chief Executive Officer of the Independent Doctors Federation who will consider your complaint further.
Please put your complaint in writing to:
IDF CEO
The Medical Society of London
Lettsom House
11 Chandos St
Marylebone
London
W1G 9EB
We would love to welcome you and your family to Courtfield Private Practice. For general enquiries, as well as any concerns or complaints, please contact the Practice Manager, Estefania Fernandez.
For financial and membership scheme inquiries please contact our Accounts Manager.
Email: enquiries@courtfieldpp.co.uk
73 Courtfield Gardens
London SW5 0NL
Tel: 020 7373 3541
Fax: 020 7244 0018