Contact Us

Courtfield

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 Opening Times

Mondays: 8:30am – 6:00pm
Tuesdays: 8:30am – 6:30pm
Wednesdays: 8:30am – 6:00pm
Thursdays: 8:30am – 6:00pm
Fridays: 8:30am – 6:00pm
Saturdays: 9:00am – 1:00pm

OUT OF HOURS

Out of hours emergencies will be dealt with wherever possible by one of the practice doctors or alternatively by one of our colleagues from Concierge Doctor. They will inform us of any overnight contact the following morning.

Outside of normal surgery hours (evenings and weekends), please call +44 (0) 207 486 0701 or 0844 247 247 9.

NEW PATIENT REGISTRATION

If you would like to register as a new patient and book an appointment then please contact our reception team on 020 7373 3541.

We will take note of your credit card details in order to complete the registration process and secure your first booking.

When you come for your initial appointment we will kindly ask you to fill out our registration forms. Alternatively, please print off and complete the following forms and then post or email them to us:

PATIENT REGISTRATION FORM FOR ADULTS

PATIENT MEDICAL QUESTIONNAIRE FOR ADULTS

PATIENT REGISTRATION FORM FOR UNDER 15 YEARS

PATIENT MEDICAL QUESTIONNAIRE FOR UNDER 15 YEARS

FEEDBACK

We welcome all feedback and comments – both good and bad. Please email them to enquiries@courtfieldpp.co.uk.

PRACTICE COMPLAINTS PROCEDURE

We hope that you will always be satisfied with the quality of service provided at Courtfield. If however, you are you are unhappy with the service you have received please let us know. We aim to learn from your feedback and make changes to improve our service further.

Complaints process

Stage 1: Informal stage: Speak to a member of staff

If you are unhappy with the service you have received, please raise your concern with a member of the reception team. We aim to work with you to resolve your complaint at the time of your first contact.

Stage 2: Report to the Practice Manager

If we are unable to resolve your concern, at Stage 1, then please contact our Practice Manager Estefania Fernandez either by email at estefania@courtfieldpp.co.uk or directly in writing.

We will acknowledge your concern within one working day and contact you to discuss this further, including the time frame within which you should expect to receive a written response.

This will be as soon as possible but certainly within 28 working days of receipt of your concern. If the matter is more complex, it may occasionally take longer.

Stage 3: Right to appeal

If you are still unsatisfied with our response you should appeal to the Chief Executive Officer of the Independent Doctors Federation who will consider your complaint further.

Please put your complaint in writing to:

IDF CEO
The Medical Society of London
Lettsom House
11 Chandos St
Marylebone
London
W1G 9EB

We would love to welcome you and your family to Courtfield Private Practice. For general enquiries, as well as any concerns or complaints, please contact the Practice Manager, Estefania Fernandez.

For financial and membership scheme inquiries please contact our Accounts Manager.

Email: enquiries@courtfieldpp.co.uk

73 Courtfield Gardens
London SW5 0NL
Tel: 020 7373 3541
Fax: 020 7244 0018

Melinda, South Kensington

"Thank you, everyone at Courtfield Private Practice, for looking after our family for so many years. It will be hard to beat this level of service and professionalism when we are looking for our next primary care. Wishing you all the best and thank you again!"

Fiona, Kensington

“Thank you for another year of such wonderful care and for always fitting us in, even when you’re busy. You’re such a great doctor but somehow you always make us feel like we’re popping in to see a friend! How wonderful is that?!”

Jo, Knightsbridge

“I am very lucky to have a doctor so kind, patient and understanding… You make us feel we can ask you anything, and you will always give us the best, most practical help with your network of contacts”

Riza, Knightsbridge

"We are extremely happy with Dr Ladbrooke and everyone at Courtfield Private Practice. Everyone is friendly, happy and caring while providing wonderful medical services. Thank you!"

Anonymous

"Dr Sophie Ladbrooke made my normally anxious-during-doctor-visits daughter very at ease and comfortable. I’d even go as far as to say that she enjoyed the consultation. Dr Ladbrooke listened to my concerns and did a thorough check and explanation. Couldn’t have asked for a better consult. Thank you!"

Anonymous

"Dr Wood is one of the best doctors I have ever seen and I recommend her to all of my friends & family. In fact my dad comes from the US to see her. She is fantastic."

Robert & Lucy, Chelsea

“Amazing Doctor, has followed my son since he was 2 weeks old. Always put me and my son at ease. Careful and detailed explanation of what he is doing, empathetic and wonderful attitude, approachable- I have complete trust in him"

Anonymous

"A truly exceptional doctor in every way - professional, thorough, kind, patient, knowledgeable, wonderful"

Marcel, South Kensington

"Thank you so much for all your help over the last very hard month. We are so grateful. You are the best!"

Anonymous

"We are always delighted to see Dr Wood. She always makes me & my child feel very relaxed, at ease and on a positive side of things. Dr Wood is very efficient and quickly responds to all questions/concerns that I address to her. Such a lovely doctor."

Simon, Fulham

"Ability to make Saturday appointments and appointments early in the morning and late in the evening is very helpful"

Caroline, Earl’s Court

“Thanks for all your kindness and support through one of my toughest years”

Micaela, London

"I cannot thank you enough for the speedy email. It was very kind of you to let me know as soon as you had the results.  Your empathy and professionalism are unmatched."

Annabelle, Sussex

“Lovely Practice with delightful staff”